The lack of infrastructure in many developing countries is a significant barrier to economic growth and social justice. Investments in transport, energy, housing, sanitation, and water improve lives and reduce poverty. However, informal settlements are especially under-served when it comes to infrastructure, as they often lack both the government’s formal recognition and the resources to supply themselves. This week, URB.im profiles solutions from Bangalore, Dhaka, Rio de Janeiro, and Cairo to see what impact centralized, distributed, private, or public initiatives can have on the urban poor.
Carlin Carr, Bangalore Community Manager
Last week, protestors in Istanbul’s Taksim Square took to the streets to stop their time-honored public meeting space from becoming a shopping mall. The city, they say, has been increasingly swallowed up by privatization and commercialization; parks and open spaces have essentially disappeared. The redevelopment story is one that Indian cities know too well.
Bangalore, once lauded as the “Green City” for its numerous parks, has turned into a traffic-snarled urban jungle. Office parks and gated communities dominate the city’s landscape. As Bangalore rose to prominence as the world’s IT hub, economic growth spurred population growth. A 2008 article by EMBARQ says that the city expanded outward by nearly three-fold from 1971-2006, going from 175 square kilometers in 1971 to more than 560 square kilometers 35 years later.
As in most Indian cities, the poor have increasingly been pushed to the periphery due to land costs in the center. In Bangalore, this has become particularly troublesome due to the lack of networked transport options. EMBARQ says the growth has “generated a new human species aptly named ‘Transport Challenged People.’ The common trait of these people is that they are forced to become captive to a mode of transport just because they don’t have an accessible alternative. Their other characteristic is that they pay a price for traveling that they do not consider fair or just, but because they have no other option, they continue to pay it.”
When the poor pay more for transportation, other areas of their lives suffer. In all likelihood, these are areas such as education, health, or food. Therefore, there has been much criticism over the city’s major infrastructure initiative: the Namma Metro. Radha Chanchani, an urban planner working with the Indian Institute of Science, is skeptical of the cost factor in an article proposing bus rapid transit services (BRTS): “Comparing BRTS to the metro, everyone knows that a BRTS would cost a fraction of a metro structure. I heard somewhere that the cost of constructing metro Phase 1 and Phase 2 cost more than Rs.40,000 crores [Rs.400 billion, or $7.4 billion]. The BRTS also has better accessibility than the metro and would be more affordable to people.”
As with megacities around the world, urban planners in India have been pushing for BRTS. Governments, on the other hand, have been slow to follow, opting instead for high-cost options that serve few. In Mumbai, for example, the Bandra-Worli Sealink Bridge cost the city an estimated INR 1634 crore ($28.8 million), and the fare for crossing it is often what a majority of the city’s population makes in a day.
The protests in Taksim Square teach a valuable lesson when discussing the future of India’s cities. The gap between the government’s focus and what the majority needs is wreaking havoc on our urban environments. After all, the poor cannot improve their income without affordable transport options to get to work. Without getting to work, families have less money to spend on food. Without food, children can’t focus at school. And the cycle continues. Government policies and offices need to work more collaboratively to create integrated policies and planning to ensure equitable development of urban spaces. If not, Taksim-style protests will become the norm across cities where citizens’ voices are being left unheard.
Photo credit: Ramnath Bhat
Kalpana Maharjan, Dhaka Community Manager
Banu, a mother of two, lives in a slum of Bagunbari, Dhaka. She is a single mother who works as a housemaid to earn her living. She says, “The pond water I was forced to get water from previously was very dirty with a bad smell. My daughters and I would suffer from diarrhea, jaundice, dysentery, and skin diseases. But after the installation of the deep tube well, we are able to get safe water much more quickly… [now] we don’t have these water-borne diseases anymore!”
Dhaka, the capital of Bangladesh, is one of the cities with the highest population growth in the world. The World Bank estimates that approximately 28 percent of the population is poor, and about 3.4 million live in precarious conditions in slums and low-lying lands. These people do not own the land they live on, making access to water and sanitation in urban low-income communities a growing challenge. These communities often collect water from private vendors or unreliable sources like polluted rivers, which pose biological and environmental health threats. Plus, a significant number of slum residents live without access to toilets and garbage collection services, so human waste and garbage contaminate the environment, further elevating health risks. It is clear that poor water quality is a leading cause of morbidity and mortality in Dhaka slums.
Dhaka Water Supply and Sewerage Authority (DWASA), which was created in 1963 as a public utility under the Ministry of Local Government, supplies Dhaka with water and sewerage services. For many years, however, these services were limited only to those who had legal right to their land, thereby excluding slum residents. Today, a significant number of these marginalized communities nevertheless benefit from DWASA’s services, thanks to Dushtha Shasthya Kendra (DSK).
DSK, established in 1992, is a Dhaka-based NGO that operates in partnership with WaterAid Bangladesh and advocates for supplying Dhaka’s residents with water, regardless of land ownership. In order to get around DWASA’s fear that slum dwellers would not pay their utilities fees, DSK designed the Watsan Project. According to the model, water points were constructed in slum communities and were then connected to the DWASA water mains. Access to these water points costs just Tk. 50 per month, and security deposits help ensure that DWASA’s fees are paid on time.
Not only does this program provide a way to supply clean water to slum communities, it also provides residents with trainings on the maintenance of Watsan facilities, hygiene, and healthy practices. These initiatives help slum residents live a life free from water-borne diseases.
Photo credits: Water.org and BRAC University
Catalina Gomez, Coordenadora da Rede em Rio de Janeiro
Uma cidade com o dinamismo do Rio de Janeiro precisa uma instituição igualmente dinâmica e eficiente responsável pelo planejamento, construção, supervisão e manutenção das obras públicas. A Secretaria Municipal de Obras é o órgão da Prefeitura encarregada de gerenciar novas construções, reformas e a manutenção da infraestrutura pública na cidade. Também é responsável pela adequada operação de 380 mil pontos de luz instalados e de gerenciar ações preventivas e corretivas contra as enchentes.
O objetivo de centralizar os serviços mencionados numa secretaria só, ajuda à Prefeitura a garantir padrões de segurança e qualidade. Também ajuda na coordenação das ações com outras instancias locais tais como as secretarias de finanças, planejamento, urbanismo, meio ambiente, saúde e educação, para assegurar que as obras públicas respondam as orientações técnicas e consigam-se desenvolver eficientemente.
Para responder a esta enorme responsabilidade, a Secretaria Municipal de Obras estabeleceu a RioUrbe, uma companhia pública criada em 1986 para liderar tarefas técnicas como desenho de projetos de arquitetura, orçamentos, licitações e supervisão das obras públicas. Mais RioUrbe não só está focada na construção de nova infraestrutura, mais também lidera varias iniciativas de manutenção das estruturas existentes. Merecem destaque as iniciativas de manutenção das infraestruturas sociais como Conservando Escolas e Conservando Hospitais.
Conservando Escolas, tem como objetivo a reforma e manutenção preventiva de escolas e creches. O projeto atende todas as regiões da cidade oferecendo manutenção de 1316 unidades escolares, onde estudam mais de 740 mil alunos. Os principais serviços oferecidos pela iniciativa incluem reformas e reparações menores para garantir estruturas adequadas que garantam a segurança e a acessibilidade para alunos e professores com deficiências.
Conservando Hospitais trabalha para assegurar estruturas adequadas, com ventilação e iluminação e padrões de acessibilidade para a rede de saúde da cidade. A iniciativa beneficia 20 hospitais, 9 institutos de saúde e 76 postos de saúde; segundo a Secretaria Municipal de Obras, só as ações na área de saúde geram mais de 1000 empregos diretos e indiretos.
A manutenção da infraestrutura pública no Rio enfrenta vários desafios na frente, mais provavelmente aquele mais relevante é a necessidade da Prefeitura de promover maior envolvimento dos moradores da cidade no cuidado e na manutenção de obras e espaços públicos. Neste sentido, são requeridas mais educação e sensibilização para que os cidadãos tenham uma cultura sólida de cuidado e respeito dos espaços públicos.
Crédito fotográfico: Secretaria Municipal de Obras de Rio de Janeiro
Catalina Gomez, Rio de Janeiro Community Manager
A city as dynamic as Rio de Janeiro requires a similarly dynamic and effective set of institutions to plan, build, supervise, and maintain local public infrastructure. From roads and viaducts to schools and health centers, the Municipal Secretariat of Public Works (Secretaria Municipal de Obras) is the institution in charge of overseeing construction, reform, and maintenance of all of Rio’s public infrastructure. For example, it is responsible for the functioning of 380,000 street lights, as well as prevention work against floods.
The purpose of centralizing these services into one institution is to help the local government ensure standards of safety and quality. It also helps to coordinate activities with other local government institutions, like the secretary of finance, planning, urbanism, environment, health, and education, so that public works are carried out with adequate technical standards and in a timely and effective manner.
In order to fulfill this enormous responsibility, the Municipal Secretariat of Public Works established RioUrbe, a public company created in 1986 as the technical arm of the secretariat to manage key activities such as project design, procurement, construction, and supervision of public works. RioUrbe is not only responsible for creating new infrastructure, but also for maintaining existing facilities. It is especially worth highlighting the two maintenance initiatives focused on schools and health centers: Conservando Escolas and Conservando Hospitais.
With the initiative Conservando Escolas or “Maintaining Schools,” the local government ensures adequate maintenance of schools and child care centers. The initiative invests in small reforms to ensure that schools offer accessibility features for children and teachers with disabilities. The initiative affects 1,316 education centers with approximately 740,000 students.
Rio’s public health network also receives support from Conservando Hospitais or “Maintaining Hospitals.” It ensures that all of its centers have adequate structures, ventilation, light, and accessibility features. The initiative oversees the maintenance of 20 hospitals, 9 health institutes, and 76 basic health centers. According to the Municipal Secretariat of Public Works, this work in the health sector generates more than a thousand jobs, directly and indirectly.
The maintenance of public infrastructure in Rio faces several challenges going forward, including the need for the local government to promote greater involvement of Rio’s residents in taking care of the city and in actively participating in minor maintenance efforts of public buildings and spaces. In this respect, education and awareness are crucial in creating a culture of care and respect for public space.
Photo credit: Secretaria Municipal de Obras de Rio de Janeiro

هويدا كامل – مديرة وحدة القاهرة
بدأ نمو المناطق العشوائية في القاهرة في عهد جمال عبد الناصر في ظل اصلاحاته الاشتراكية التي غيرت عناوين ملكية الأراضي وقوانين مراقبة الإيجار لتوفير الأراضي الزراعية للفلاحين. وقد صممت هذه الإصلاحات كوسيلة لحماية مصالح الفقراء في المناطق الحضرية، وسمحت للملاك بتوريث هذه الأراضي لمدة ثلاثة أجيال، مما جعل تغيير قوانين ملكية هذه الأراضي مهمة عسيرة. ومع ذلك، بسبب عدم وجود ما يكفي من الوحدات السكنية الجديدة بأسعار معقولة للفقراء، بدأ ملاك الأراضي ببناء المستوطنات غير الرسمية على هذه الأراضي الزراعية، مما أدى إلى نمو العشوائيات في جميع أنحاء المدينة. ثم قررت الحكومة أن تتجاهل هزه المجتمعات غير الرسمية بسبب عدم تمكنها على تلبية الطلب المتزايد للمساكن في القاهرة ذات سعر معقول . وبالتالي, لم يتم ربط هذه المستوطنات غير القانونية إلى شبكة المدينة الرسمية، مما يعني أن سكان هذه المناطق لا يستطيعون الحصول على المياه والصرف الصحي، أو الكهرباء والغاز، أو حتى الخدمات البريدية.

وبعد اكثر من ٦٠ عاما، لا تزال هذه المساكن غير متصلة إلى شبكة المدينة الأساسية حتى اليوم، وقد تتزايد العشوائيات بالقاهرة بشكل مستمر. و بسبب تواجد نحو ٦٠ في المئة من سكان القاهرة في العشوائيات في السنوات الماضية، أصبح من المستحيل أن تهمل الحكومة هذه المناطق. ابتداء من عام ١٩٩٨ بفضل تمويل من البنك الألماني للتنمية، قامت منظمة GIZ بالاشتراك مع المجتمعات المحلية والمسؤولين الحكوميين لربط هذه المستوطنات إلى شبكة المدينة الرئيسية, و مساندتهم للحصول على الدعم الحكومي للغاز, والكهرباء, والماء. والهدف الرئيسي من هذا البرنامج هو رفع مستوى الهيكل الحضري الأساسي في العشوائيات من أجل تحسين الظروف المعيشية للفقراء في القاهرة. و ما يميز هذا المشروع عن المشاريع الاخرى الممولة من الخارج هو أنه يطبق نهج تنمية قائم على مشاركة المواطنين.
يشجع برنامج التنمية التشاركي المعروف ب-PDP السكان المحليين على القيام بدور نشط في اتخاذ القرارات التي تتعلق بتطوير مجتمعهم, و يوفر هيكلا لتمكين تلك المجتمعات من مناقشة احتياجاتهم مع المسؤولين العموميين. يستخدم البرنامج نهجا لتصدي احتياجات المجتمع على ثلاثة مستويات:
١. المستوى المحلي – من خلال تدريب أصحاب المصالح المحليين في أدوات و أساليب التخطيط الحضري. ٢. المستوى الإقليمي – لإنشاء وحدات تطوير المناطق الحضرية وتنفيذ إطار مؤسسي لخطة التنمية التشاركية.
٣. المستوى القومي – من خلال الدعوة لإجراء تغييرات تشريعية في سندات ملكية الأرض.
ميزة هذا النهج هو أنه يخصص الحلول نحو احتياجات المجتمع. من خلال التعبير عن آرائهم في عملية التخطيط, يشعر سكان العشوائيات بقيمة مساهمتهم في تطوير أراضيهم, مما يؤدي إلى مواصلة تنمية خطوط الأنابيب و شبكات النقل والمواصلات.
و التحدي في إستخدام هذه المنهجية هو نجاح عملية التنسيق بين الطرفين. في نقاش حول موضوع الصعوبات التي تواجهها البرامج التشاركية في القاهرة، وضح الدكتور رولاند ستروير، المدير الاقليمي السابق لمصر، أن سكان المناطق العشوائية ديهم الاستعداد لتغيير ظروف معيشتهم. و لكن بصرف النظر عن موقفهم الإيجابي، يفشل هذا النهج أحيانا كثيرة بسبب نقص في الموظفين الاداريين ذوي الخبرة. و لحل هذه المشكلة، يجب على المنظمات أن تستخدم إستراتيجية تصاعدية، و إدماج المجتمع في عملية اتخاذ القرارات التكنوقراطية.
وقد نجحت منظمة GIZ نجاحا باهرا في إدامة نفسها خلال الثورة. قام برنامجهم بتركيب أنابيب المياه وأنظمة الصرف الصحي في كثير من الأحياء الفقيرة بالقاهرة، و تم رفع مستوى معايير الطرق في أجزاء من منشية ناصر، بولاق الدكرور، وعدة مناطق عشوائية أخرى. يعتبر مشروع PDP نموذج ناجحا للتخطيط التشاركي، و بالفعل قد قامت منظمة محلية غير حكومية، جمعية الرعاية المتكاملة، باستخدام منهج متطابق لتطوير المناطق الحضرية بمدينة حلوان. ومن الواضح أن هؤلاء السكان الفقراء لديهم حاجة لهذه الخدمات، وأنهم مستعدين لبذل مزيد من الجهد للحصول عليها. لذلك يجب أيضا على الهيئات الإدارية أن تدير و تهتم بالمنشآت العامة. أبسط طريقة للحكومة لدعم تطوير الهياكل الأساسية هو توضيح التعقيدات القانونية وراء عدة قضايا مثل تراخيص البناء و ملكية الأراضي، و هكذا تتمكن الهيئات غير الحكومية في بدء مشاريع مماثلة.
Howaida Kamel, Cairo Community Manager
The growth of informal areas in Cairo began under Nasser’s socialist reform policies that changed land ownership titles and rent control laws to provide agricultural land to small farmers. These reforms were designed as a means to protect the interests of the poor in urban areas, and were structured in a way for ownership to pass through three generations, making it virtually impossible for legal changes in land function. However, with almost no new affordable housing units for the poor, it became more profitable for landowners to build informally on these agricultural lands, leading to the growth of informal communities around the city. The government turned a blind eye to these informal communities, as they could not supply enough units to meet the growing demand for affordable housing in Cairo. These illegal settlements built on the agricultural lands were therefore not connected to the city grid, meaning that they lacked access to water, sewage, electricity, gas, and even postal services.
Sixty-plus years later, these informal settlements are still not connected to the grid, and are still growing. With over 60 percent of Cairo’s population living in informal settlements, it is becoming impossible for the government to neglect these areas. Starting in 1998, GIZ, with funding from the German Development Bank, partnered with both local communities and government officials to link these settlements to the existing grid, and to support their access to government subsidies for gas, electricity and water. The main objective of the program is to upgrade the urban infrastructure in order to improve the living conditions and to reduce the health risks of those living in poorer areas of Cairo. What distinguishes this infrastructure project from other foreign-funded projects in Egypt is that GIZ uses a participatory development approach.
The Participatory Development Program encourages the local community to take an active role in the decision-making process, and provides a structure which these communities can use to discuss their needs with public officials. The program uses a three-pronged approach that addresses the needs of all three levels:
- Local: by training local stakeholders in urban planning tools and methods
- Regional: to create urban upgrading units and to implement an institutional framework for a participatory development plan
- National: by advocating for legislative changes in land titles
The advantage of this method is that the solutions are customized to the needs of the community. By voicing their opinions in the planning process, residents of these informal settlements also gain a sense of ownership of the project, which increases the sustainability of these pipelines and road networks.
The challenge of adopting this methodology comes in coordinating efforts on the ground. In discussing the difficulties of participatory methods in Cairo, Dr. Roland Struer, former Egypt Country Director, explains that “the inhabitants of the informal areas are willing to spend energy and creativity to change their living conditions. But apart from these two levels, the situation is characterized by a lack of knowledgeable administrative staff, many of whom need to be trained for the new challenges.” The critical piece of this puzzle is managing bottom-up planning ideas, and integrating the community with the technocratic decision-making process.
An impressive success for GIZ is that it has been able to sustain itself during the revolution. The program has successfully installed water pipes and sewerage systems, and has upgraded the standards of roads in parts of Manshiet Nasser, Boulaq Dakrour, and other areas. The PDP model has been deemed a success, and has already been adopted by a local NGO, Integrated Care Society, for urban upgrading projects in Helwan. While it is evident that these communities have a need for these services, and are willing to make the effort to obtain them, the governing bodies must also take an interest in the management and maintenance of public facilities. The simplest way for the government to support such infrastructure development is to clarify the legal complexities behind issues of building licenses, land-use zoning, and development funding, in order for non-governmental entities to pursue similar projects.
Photo credit: Vincent Sandoval Henriquez